The Workplace (and the World) Are Starving for Real Dialogue

“Our language is holographic. Each word contains not only the wide context of paragraph and sentence but the deeper context of our lives. When you interact with someone, their initial words carry the entire hologram of their consciousness.” 
William Isaacs, Dialogue and the Art of Thinking Together
Dialogue is an overused term for a very specific means of communication that we rarely use effectively today. The roots of the word dialogue come from the Greek words, dia and logos, dia meaning through and logos being the word.
Essentially, dialogue is a mindful communication process that helps people clarify their thinking, beliefs and values within communities of practice. However, the term has migrated and is increasingly used to describe the lost art of conversation.
In some circles, it’s called talking. You remember, right? Let’s talk.
Historically, dialogue has helped communities and groups discover shared meaning. Unlike discussion or debate, there is no attempt to convince anyone of anything. Dialogue isn’t meant to problem-solve (although solutions often evolve from the dialogic process).  Unlike discussion (whose root is the same as the word percussion) the process of dialogue is a spontaneous flow of communication.
The goal of dialogue, if any, is simply to think together and share understandings, without judgment. Building relationships, learning together and exploring common meanings and values are the entire agenda of dialogue.
Pretty radical idea, isn’t it?

Alone Together

Recently Alone Together author, Sherry Turkle, stirred up the “discussion” about the role of technology and its impact on the state of conversation in a New York Times-most forwarded article entitled, The Flight from Conversation.
According to Ms. Turkle, “We’ve become accustomed to a new way of being “alone together.” Technology enabled, we are able to be with one another, and also be elsewhere, connected to wherever we want to be. We want to customize our lives. We want to move in and out of where we are because the thing that is most important is control over where we focus our attention. We have gotten used to the idea of being in a tribe of one, loyal to our own party.”
While Ms. Turkle has been criticized for using extreme examples to illustrate her “case” for interpersonal alienation in a wired world, most people – especially those outside of the Millennial demographic – can share anecdotes of frustrations with others, where texting and Smartphone monitoring disrupt the flow of interpersonal communication.
Ms. Turkle’s thesis sends shivers up the spine of those invested in the value and necessity of real conversation when she profiles a 16 year-old boy who relies on texting for everything and states, almost wistfully, “Someday, but certainly not now, I’d like to learn how to have a conversation.”
The premise Ms. Turkle advances is that fifteen+ years of techno focus has not only created distractions and disruptions in interpersonal communication, but has fostered a whole new preference for social interaction.
Writing in response to the Turkle article, one commenter (and there were hundreds) wrote, “The only way I would prefer to converse with a human is if he or she justifies it. But if the nature of the conversation is shallow, irritating, full of yawns, redundant or spammy, listening to what’s playing in the cloud is more worth my time. People have to justify themselves by being more interesting and worth listening to than what I can get through my headphones.”
Wow! Generally applied, the implications of this kind of thinking and preference certainly don’t bode well for the future of human conversation.  Why get involved with the complexities of human interactions, and gods forbid – boredom, when I can tune people out and selectively choose my experience?

Technology, the Brain and Human Needs 

Oxford University professor Dr. Susan Greenfield believes that “Human identity, the idea that defines each and every one of us, could be facing an unprecedented crisis.”  While research on  brain changes as a result of technology and social media use is still in a nascent state, the “plasticity” of the human brain is certain. Greenfield continues, “The brain, in other words, is malleable – not just in early childhood but right up to early adulthood, and, in certain instances, beyond. The surrounding environment has a huge impact both on the way our brains develop and how that brain is transformed into a unique human mind.”
In extreme examples, researchers have now found that those identified as having “internet addiction disorder,” experience damage to the white fiber matter in the part of the brain connected to emotional processing, attention and decision-making. These findings show a similarity to the damage done by alcohol and cocaine use.
Researchers at the University of Worcesters found that Smartphones can be so addictive that some users hear “phantom vibrations” because they are desperate to receive new messages.
In another study, conducted at the University of Winnipeg, Canada, teens who texted hundreds of times per day were found to be more “superficial, and more concerned with money and image than those who texted less.”  The study concluded that the more distracted teens are by media, the less likely they are to have down time where the brain recharges itself and becomes more reflective.
Commenting on the study, Mary Helen Immordino-Yang, a professor at the University of Southern California points out, “If you are habitually pulled into the outside world by distracting media, you may systematically be undermining opportunities to reflect about the moral, social, emotional and longer term implications of a situation.”
The overarching question is what impact is technology and social media having on what humans need?  While the context may change as human history progresses, core human needs for security, love and affiliation have not. What can’t be measured (yet) is how humans in a techno age deeply satisfy the needs that provide real meaning in their lives – over time.

What Else Gets in the Way of Dialogue?

Technology’s not the only barrier we erect to real conversation.  Here’s a mini-list:

  • Time Constraints (and the false perception of time constraints) – This barrier is pervasive. I’ve written before about the “time famine” most people in most “developed” cultures are in.  Even when convinced by the evidence for the need for more dialogue, many people I work with lament that they just don’t have the time.  This is a structural problem that many people don’t have much control over, but even the busiest people, have a little.  Reviving the lost art of conversation requires awareness of priorities and how we use our energies.  It also requires letting go of the things on the endless to-do list (including tech time) in order to bring more person-person non-agenda focused communication with others.  Often we think this requires hours (the mind often exaggerates) when a simple 15 minute chat with focused attention can be a very rewarding experience. Don’t overlook the emotional resonance of even a brief, satisfying conversation.
  • The Structure of Work – Today’s workplace is structured (reflecting its legacy from the Industrial Revolution) towards task-oriented productivity.  Most professionals no longer fill out time sheets (gosh they were awful, weren’t they?)  but there is still a rigorous accountability of time to most jobs. While much has been written about time wasted at work, today’s unprecedented productivity rates are made possible not only by technological advances, but by a willingness on the part of most (especially American) workers to sacrifice more and more of their personal time to work longer hours. This leaves little time for one-one communication, especially without a specific purpose.  Increasingly, as some leaders are realizing that interpersonal relationships are the new wealth in the global currency, they understand that the pace of work is a serious obstacle to greater communication.
  • The Need to “DO” – We’re in an era of getting things done. We tick off our goals and to-do lists with a feeling of real accomplishment. On the off-days, when we aren’t able to check off much on the list, a sense of worry can set in. Somehow we feel we’ve lost ground in our ambitious agendas.  These often self-imposed deadlines can be a form of self-tyranny. Who has time to sit back and chat?
  • Lack of Interpersonal Skill – One of the dangers of too much techno focus is that we simply do not develop the self-awareness, emotional regulation and social intelligence required to maximize understanding of and with others.  Studies show that our hard-wiring for empathic responses to others can be severely challenged by distractions and lack of attention. It is not that we don’t care; it’s often that we don’t notice.  Human differences and emotional complexities can be messy. We can’t sign off feelings.  But if we want to deepen our connections to others, we cannot skip this part. Nothing else will substitute. Unless we learn to pay attention to the details of our own experience, we’ll never be able to tune into those of others.

Quantum physicist, David Bohm, whose work on the dialogic process revealed the deep nature of human communication and its possibilities, believed that participation in dialogue takes us beyond merely feeling connected to others.
MIT Sloan School of Management lecturer and author William Isaacs, who worked with Bohm on the dialogic process, wrote, “The world is not simply “out there,” but it is, in fact, in each of us as well.As a result of their work, they concluded that  we as interconnected individuals “never leave each other’s influence and as such, are always in a state of mutual unfolding.”   Isaacs’ writes, “I enter in a dialogue with myself, and as I do so, I enter into one with you as well. Seized by an elemental togetherness, we touch the genuine power of dialogue, and magic unfolds.”
The workplace and the world are in critical need of the “magic” of dialogue.  There’s still time to begin.
As always, I appreciate your taking the time to read, subscribe, share and tweet these posts. But most of all I appreciate and invite the dialogue.
Louise Altman, Partner, Intentional Communication


  1. Guy Farmer says:

    Great article. It’s amazing how much of our workplace communication is superficial. I’ve found that we connect more significantly, build empathy, collaborate more effectively and interact more meaningfully when we communicate on a deeper level.

    • Hello Guy
      So pleased you enjoyed the post. There’s no question in my mind that when we connect as you say, on a deeper level (even if only briefly) the benefits are
      greater (for both parties) and more emotionally resonant. Hour after hour of task oriented, superficial communication, is mind numbing. This way of work doesn’t satisfy our hard wired need for connection.
      Thanks for the comment and hope to hear from you again,

  2. peeledonion says:

    Hi Louise,
    A lot of ideas. You are a prolific writer and thinker!
    Dialogue, I am convinced is the main key to our human condition. It’s not a coincidence that the bible states that “Logos” was at the origins, is it?
    I work in a complex matrix organization and my priority goes to the quality of relationship with the people I interact with; this is the only I find to put what matters most first: us.
    So yes, dialogue is of utmost importance. Thanks for bringing it up!!

    • Sahar, good to hear from you.
      Thank you for the comment – and the compliment. I too am convinced that dialogue is the “main key to our human condition.” It’s not just the time pressures but I think also our beliefs that work is about accomplishing tasks. Do. Do. Do. And I agree that no matter what the organizational purpose, people are at the heart of it.
      Thx again – and I hope my readers check out your always interesting blog.

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