October 11, 2015

There is Nothing Soft about "Soft Skills"

Ever since I began to work in the business world, the term “soft skills” always felt off to me. The more I come to appreciate the complexity of human dynamics, the more off it feels. In my experience, there is nothing soft or easy about mastering people skills. In fact, when I look around, especially in the workplace, clear and effective […]
January 13, 2015

Are You Listening? The Essentials of Real Listening

“Some lucky people seem to have a magic touch when it comes to getting people to buy into their plans, goals and desires. But, in reality, reaching people isn’t magic. It’s an art…and a science.  And it’s easier than you think.”   Mark Goulston, author, Just Listen Yes, we all know that listening is important. It is considered, by broad […]
October 30, 2014

Question The Answers ~ The Importance of Critical Thinking

It strikes me that this is an era of pressing choices – personal and collective.  Conditioned and habituated thinking cannot address the complexities we face. We’re  caught up in old, polarized, binary thinking that is not only an impediment to our growth – but regressive and potentially dangerous.  How do we make complex decisions in the face of such pressure?  […]
June 19, 2014

Collaboration: The Essential Emotions

Successful collaboration is built on a high level of emotional literacy. Without the capacity to generate and sustain certain feelings, our ability to collaborate authentically with others isn’t possible. By the time most of us reach adulthood, our emotional repertoire has become habituated.   Emotional habits are then fueled by our thinking process which is also fixed into patterns.  Beliefs […]
March 13, 2014

BeFriending Anger – The Emotions Series Reprise

“Anger can be a wonderful wake up call to help you to understand what you need and what you value.” Thich Nhat Hahn For seven years I regularly facilitated seminars on conflict resolution.  Most of the group participants wanted answers to problems they saw as the source of their conflict. Usually this had to do with fixing the behavior of another person. Imagine […]
December 12, 2013

Communicating Intentionally ~ the Basics

The Intentional Workplace blog began with this post. What could be more basic than to understand the nature of communication? But more important, how we communicate and why. The message was simple but seems to grow more important every day  – everything comes down to how we communicate.  All the things that we want and need start with a thought process […]
May 17, 2012

10 Ways to Bring More Mindfulness to Your Work Day

This post consistently ranks #1 on this blog. The topic of mindfulness seems to pop up with more and more of our clients. True, there is the buzzword effect, but I believe that on some level there’s a growing sense of how scattered and overwhelmed people feel. The new gold standard of work is becoming better able to focus more […]
April 5, 2012

How is Your Workplace Limiting Your Emotional Freedom?

We read a great deal about employee engagement these days.   Great talent is supposedly in short supply. Many organizations are looking to attract and retain the best people, especially in anticipation of economic challenges that are the new normal. We scrutinize what constitutes great leadership.  Phrases like “Culture eats strategy for lunch” (or is it breakfast?) are becoming the new […]
December 30, 2009

Being Patient

Is there a more resourceful, useful and enabling emotion than patience? The act of being patient is most definitely behavioral – and it requires skill. But patience is also a feeling state – one with very specific (and beneficial) physiological markers. When we are patient, our mind is relatively clear. It is the opposite of a confused, jumbled state of thoughts. […]