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Creating a Culture of Gratitude in the Workplace – Reprise

November 21, 2012

 

As we approach the holiday season, lots of heart-felt stories about kindness and giving start to appear.  Tis’ the season, so to speak.   It’s a time when even the busiest and most cynical among us pause (even if only for a short time) and reflect.   But too often, the feelings of gratitude that the holiday spirit may generate are focused only on family and friends.  Gratitude, after all, is not an emotion most of us associate with the workplace.

But what if gratitude were commonplace in the workplace?

What do you think the impact of a culture of gratitude would be on well-being, relationships, cooperation, stress, creativity, performance and productivity?

Gratitude is a powerful emotion.  A growing body of research within the past decade has demonstrated the significant physiological benefits to those experiencing gratitude.  Studies at the University of California (Davis) and the University of Miami showed that experiencing gratitude balanced hormonal levels and led to the release of DHEA, “the anti-aging hormone.”  Gratitude also boosts the immune system by increasing the LgA antibody.  These studies found that engaging in daily “gratitude exercises” can raise the level of positive feelings.

When we activate and experience emotions like gratitude and appreciation, they can become more like our “default” emotions because neural networks are reinforced through repeated experience.

The mounting evidence shows that “gratitude represents the quintessential positive personality trait, being an indicator of a worldview oriented towards noticing and appreciating the positive in life.” (Journal of Personality and Individual Difference)

According to research at the Institute for Heart Math, “true feelings of gratitude, appreciation and other positive emotions can synchronize brain and heart rhythms, creating a body wide shift to a scientifically measurable state called coherence. In this optimal state, the body’s systems function more efficiently, generating a greater balance of emotions and increased mental clarity and brain function.”

There’s no question that cultivating more gratitude and appreciation has a positive effect on the person experiencing it – but what about its effect on others? And does infusing a workplace culture with gratitude result in more positive outcomes?

Gratitude is a Great Motivator of Behavior

 Some interesting new studies are beginning to show the impact of gratitude and reciprocity.   In a recent study published in the Journal of Personal and Social Psychology, the effect of a job applicant’s gratitude was examined.   A fictional student named “Eric,” emailed 69 participants a request for help with his application.  Only half were thanked by Eric as a response to their help.  While only 32% of those with no thank-you helped Eric with his 2nd request for help, 66% of those who received thanks responded positively to his request.

In other studies, gratitude played a definite role in increasing positive responses within business settings. For example, one experiment found that customers of a jewelry store who were called and thanked showed an increase of 70% in future purchases.  And ever notice that boldly written “Thank You” on the check your server leaves at your table? There’s a reason that idea is catching on. Customers who are thanked leave bigger tips!

Creating Organizational Cultures of Gratitude

“Maybe I shouldn’t let the cat out of the bag, but the practice of gratitude is subversive. Gratitude is subversive because it changes relationships, especially those in organizations where hierarchy rules. Gratitude is subversive because it affirms and validates the importance of our connections to one another.”                                                 Ed Brenegar, Weekly Leader

Many of the workplace cultures of today send mixed signals to their employees.  While engagement is a big buzzword and most organizations recognize they can’t maintain high levels of productivity without it, people report they feel disconnected and unappreciated.   In a recent Gallup Poll 65% of participants said they did not feel appreciated at work.  Despite growing productivity rates, higher numbers of workers still express disengagement, low-morale and resentment.

While gratitude is not a panacea for real structural problems within an organization, gratitude and recognition can play an important role in strengthening relational connections between colleagues.   This can serve to build communication, collaboration and shared responsibility.

In their book, “How Full is Your Bucket” co-authors Tom Rath and Donald Clifton use the metaphor of a bucket and a dipper.  The bucket contains positive emotions – and keeping your bucket full  to overflowing is the key.  When we engage our “negative” emotions we empty our own buckets – and deplete the buckets of others.

Because so many of our workplace relationships and cultures are fear-based and riddled with emotions like resentment, anger, jealousy and mistrust,  we are not accustomed to real praise, recognition and appreciation.   As such, we’ve got to go beyond mere politeness, civility and perfunctory thanks to really fill those buckets. It’s got to be perceived and experienced as real.

 Gratitude Puts Values Into Action 

To truly practice gratitude and to have that gratitude be experienced as authentic often requires a change of mindset – on our part and among others. This can take time. No magic formulas here.  Sometimes if all we can muster towards others is respect for their humanness, we start there.

Often we have to dig a little deeper to find what is right – what is working – in ourselves, others and in the workplace. We have to get out of our preoccupation with the future – and begin to have a greater appreciation of the Now.  Right now, right here in this moment, what can I appreciate – what can I be grateful for?

Maybe now is the time to write that thank-you note, help someone out who hasn’t asked, or treat that colleague to lunch or their favorite drink?

The power of appreciation and gratitude is especially felt on the holidays and during special times in our lives, but we can enrich our lives and contribute to creating healthier and more satisfying workplace cultures by practicing a little every day.

While we’re on the topic of gratitude, I’d like to thank every reader, every person who comments, subscribes, tweets, likes and shares my articles. It truly is appreciated.

 In the spirit of giving thanks, consider taking a look at the  Giving Back  Blogroll (on the home page).  There are some wonderful organizations listed that can really use your help!

Louise Altman, Partner, Intentional Communication Consultants  

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Related Posts: Workplace Relationships: You Have to Care, Why Do We Have to Promote Kindness in the Workplace? Switching on Compassion: What We’re Learning from Neuroscience, The 5 Habits of an Empathetic Communicator 

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8 Comments leave one →
  1. November 21, 2012 3:31 am

    Just this morning a client thanked me for my job and I really appreciated it. It can really boost your positive attitude toward you next assignment,

    • November 21, 2012 9:48 am

      Hello Alice,
      Yes isn’t it amazing how a simple thank you can have such positive, ripple effects? That’s the vision of my article, paying it forward – so to speak. Since we now know from neuroscience that emotions are contagious, let’s imagine that happening with gratitude and appreciation.

      Speaking of thanks, thanks for taking the time to read the article – and comment,
      Louise

  2. November 21, 2012 1:36 pm

    Great post. You touched on a key question for organizations regarding a culture of gratitude; does it generate more positive outcomes for an organization? In my experience, I’ve seen a direct connection between a culture of “Thanks” (or recognition) and employee engagement in an organization. So my answer is a resounding “YES” as long as the organization makes the link between recognition and objectives. I recently wrote a blog of my own that provides an example of the financial results that employee engagement can generate which you can read here: http://www.csi-international-inc.com/experience-exchange-blog/employee-engagement-unearths-huge-gains-at-caterpillar.html Thank you for your thoughts!

    • November 21, 2012 2:22 pm

      Glad you liked the post.

      Well the evidence from neuroscience is certainly mounting. The question is how much of that information is resonating within organizational leadership and whether they will require ROI evidence. As you know, human behavioral change is hard to quantify.

      Certainly it is clear that when people feel appreciated and valued, their well-being is enhanced and better performance is inevitable. But recognition and gratitude must not only be perceived as “authentic” it must be coupled with other factors within the culture that promote trust.

      But every person within the workplace can “implement” gratitude in their one on one relationships and I believe, feel the immediate effects.

      Thanks for the comment.
      Louise

  3. November 27, 2012 11:54 am

    Hi Louise,
    Wonderful post. I agree 100% that the best thing is to have colleagues, managers and CEOs who read your article and are able express how grateful they are for all the small and big contributions to a companies success. I once asked a professional musician: “Where do you get your appreciation from? It is the clapping of the audience?” And he answered: “The clapping of the audience is nice. But I usually know every mistake I make during the concert the moment it happens. The audience doesn’t notice. If I happen to play perfectly the audience doesn’t notice either. I get the appreciation I need from my colleagues or from myself.”

    • November 27, 2012 12:01 pm

      Thanks and nicely said. I think some people think expressing gratitude or appreciation means that we overlook real problems or issues, but they are not mutually exclusive.
      Glad to find your blog (found it on Twitter posted by the excellent blog http://quantumshifting.wordpress.com/) If you are on Twitter, let me know. Would like to follow your work.

      Best,
      Louise

      • November 27, 2012 12:24 pm

        Hi Louise,
        And I am glad that I found your blog. It is great to see how many people are trying to make the workplace a better place. My twitter handle is @phtschneider.
        Cheers,
        Philipp

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