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Creating a Culture of Gratitude in the Workplace

November 25, 2010



“Gratitude is not only the greatest of virtues, but the parent of all the others.” Cicero


As we approach the holiday season, lots of heart-felt stories about kindness and giving start to appear.  Tis’ the season, so to speak.   It’s a time when even the busiest and most cynical among us pause (even if only for a short time) and reflect.   But too often, the feelings of gratitude that the holiday spirit may generate are focused only on family and friends.  Gratitude, after all, is not an emotion most of us associate with the workplace.

 But what if gratitude were commonplace in the workplace?

What do you think the impact of a culture of gratitude would be on well-being, relationships, cooperation, stress, creativity, performance and productivity?

Gratitude is a powerful emotion.  A growing body of research within the past decade has demonstrated the significant physiological benefits to those experiencing gratitude.  Studies at the University of California (Davis) and the University of Miami showed that experiencing gratitude balanced hormonal levels and led to the release of DHEA, “the anti-aging hormone.”  Gratitude also boosts the immune system by increasing the LgA antibody.  These studies found that engaging in daily “gratitude exercises” can raise the level of positive feelings.

 When we activate and experience emotions like gratitude and appreciation, they can become more like our “default” emotions because neural networks are reinforced through repeated experience.   

 The mounting evidence shows that “gratitude represents the quintessential positive personality trait, being an indicator of a worldview oriented towards noticing and appreciating the positive in life.” (Journal of Personality and Individual Difference)

 According to research at the Institute for Heart Math, “true feelings of gratitude, appreciation and other positive emotions can synchronize brain and heart rhythms, creating a body wide shift to a scientifically measurable state called coherence. In this optimal state, the body’s systems function more efficiently, generating a greater balance of emotions and increased mental clarity and brain function.”

 There’s no question that cultivating more gratitude and appreciation has a positive effect on the person experiencing it – but what about its effect on others? And does infusing a workplace culture with gratitude result in more positive outcomes?


Gratitude is a Great Motivator of Behavior

 Some interesting new studies are beginning to show the impact of gratitude and reciprocity.   In a recent study published in the Journal of Personal and Social Psychology, the effect of a job applicant’s gratitude was examined.   A fictional student named “Eric,” emailed 69 participants a request for help with his application.  Only half were thanked by Eric as a response to their help.  While only 32% of those with no thank-you helped Eric with his 2nd request for help, 66% of those who received thanks responded positively to his request.

In other studies, gratitude played a definite role in increasing positive responses within business settings. For example, one experiment found that customers of a jewelry store who were called and thanked showed an increase of 70% in future purchases.  And ever notice that boldly written “Thank You” on the check your server leaves at your table? There’s a reason that idea is catching on. Customers who are thanked leave bigger tips!

Creating Organizational Cultures of Gratitude

“Maybe I shouldn’t let the cat out of the bag, but the practice of gratitude is subversive. Gratitude is subversive because it changes relationships, especially those in organizations where hierarchy rules. Gratitude is subversive because it affirms and validates the importance of our connections to one another.”                                                 Ed Brenegar, Weekly Leader

 Many of the workplace cultures of today send mixed signals to their employees.  While engagement is a big buzzword and most organizations recognize they can’t maintain high levels of productivity without it, people report they feel disconnected and unappreciated.   In a recent Gallup Poll 65% of participants said they did not feel appreciated at work.  Despite growing productivity rates, higher numbers of workers still express disengagement, low-morale and resentment. 

 While gratitude is not a panacea for real structural problems within an organization, gratitude and recognition can play an important role in strengthening relational connections between colleagues.   This can serve to build communication, collaboration and shared responsibility.

 In their book, “How Full is Your Bucket” co-authors Tom Rath and Donald Clifton use the metaphor of a bucket and a dipper.  The bucket contains positive emotions – and keeping your bucket full  to overflowing is the key.  When we engage our “negative” emotions we empty our own buckets – and deplete the buckets of others.

 Because so many of our workplace relationships and cultures are fear-based and riddled with emotions like resentment, anger, jealousy and mistrust,  we are not accustomed to real praise, recognition and appreciation.   As such, we’ve got to go beyond mere politeness, civility and perfunctory thanks to really fill those buckets. It’s got to be perceived and experienced as real.  

 Gratitude Puts Values Into Action 

To truly practice gratitude and to have that gratitude be experienced as authentic often requires a change of mindset – on our part and among others. This can take time. No magic formulas here.  Sometimes if all we can muster towards others is respect for their humanness, we start there.

Often we have to dig a little deeper to find what is right – what is working – in ourselves, others and in the workplace. We have to get out of our preoccupation with the future – and begin to have a greater appreciation of the Now.  Right now, right here in this moment, what can I appreciate – what can I be grateful for?

Maybe now is the time to write that thank-you note, help someone out who hasn’t asked, or treat that colleague to lunch or their favorite drink?

The power of appreciation and gratitude is especially felt on the holidays and during special times in our lives, but we can enrich our lives and contribute to creating healthier and more satisfying workplace cultures by practicing a little every day.

 Special Note: As we approach our near year’s anniversary for this blog, we want to THANK each and every reader for your time, your comments, tweets and shares.  We’re grateful for your interest and hope that what we share benefits you – even if just a little!

Thanks again for being part of this conversation – please take another minute to share your thoughts by leaving a comment – and sharing this post with others. In the spirit of giving thanks, we also ask that you take a look at our Giving Back Blogroll. There are some wonderful organizations listed that can really use your help!

Thanks for reading and taking the time to comment, subscribe, share, like and tweet this article. It’s appreciated.

Louise Altman, Partner, Intentional Communication Consultants

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4 Comments leave one →
  1. January 11, 2011 12:59 pm

    in corporate life , one must be habitual of this virtue , not just to complete the formality but to improve your image in others eye’s. Industry is the place where in no one has complete knowledge of each and every thing. By showing your gratitude towards other , you reach at one step head as it reflects your culture.

    • January 11, 2011 2:52 pm

      You are right – gratitude needs to become habitual. It plays a big role in image and reputation – which is more important than ever before in the workplace.

      Thanks for your comments,
      George and Louise

  2. Doc Arnett permalink
    November 10, 2011 7:13 am

    As a teacher, school administrator, minister, counselor, husband, sibling… and human being, I have found gratitude to be a powerful antidote for depression, sadness, selfishness and isolation. And, when it is actually expressed, becomes even more powerful.

    • November 10, 2011 5:35 pm

      Hi Doc,
      Grateful…for your comment. Antidote is the perfect word. Gratitude is indeed a deep emotion, which as you say, when expressed becomes even more powerful. As you probably know, there is a growing body of research that shows the beneficial physiological impact of gratitude. So everyone benefits.

      Thx again and hope to hear from you again,

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